Refund & Payment Policy

Scope This policy covers payments, cancellations, and refund requests for visa and passport assistance provided by 10xvisa. Visa approval, passport issuance, appointments, and processing decisions remain with the relevant authorities. Purchasing assistance does not guarantee a particular outcome. Fees and payment Review the quoted service fee, government or consular fees, taxes, and any third-party charges before paying. Payment availability depends on the configured payment provider. Keep your payment and application references so we can locate a transaction. Never share your payment card PIN, CVV, or one-time password with our support team. Cancellation requests Contact us as soon as you wish to cancel an application or service. Refund eligibility depends on the work already completed, the agreed service terms, and whether any government or third-party fees have already been paid. We will review the actual service status and explain the refundable amount and any applicable deductions. Government and third-party charges Government, consular, appointment, courier, or other third-party fees are subject to the recipient’s own refund rules. Amounts already paid to those parties may not be recoverable. A refusal, delay, or appointment change by an authority does not by itself determine whether a 10xvisa service fee is refundable; each request is reviewed against the work delivered and applicable rights. Duplicate or unsuccessful payments If you see a duplicate charge, an incorrect amount, or a debit without payment confirmation, contact us with the transaction reference and payment date. We will verify the transaction with the provider before confirming any refund or adjustment. A pending transaction or refund request is not a completed refund. How to request a refund Use the contact form linked below and begin your message with “Refund request”. Include your registered email address, application or order reference, payment reference, and reason for the request. We may request further information to confirm ownership and eligibility. Do not include full card details, passwords, or one-time passwords. Approved refunds Where a refund is approved, we will confirm the amount and initiate it through the applicable payment provider, normally to the original payment method. The time for the amount to appear depends on the provider and your bank; support can help you check its status. An approved partial refund covers only the confirmed refundable amount. Your rights and policy updates This policy does not limit rights available under applicable consumer law. Contact us if you disagree with a payment or refund decision so we can review the issue. Any service-specific cancellation terms will be communicated with the relevant quotation or booking. Updates to this page will show a revised date and version.