Privacy Policy

About this policy 10xvisa provides visa and passport application assistance. This policy explains how we handle information when you use our website, submit an enquiry, create an account, or request our services. Information we collect Depending on the service you choose, we collect your name, email address, phone number, account information, nationality, travel plans, application details, and documents you upload, including passport and supporting documents. We also retain payment references, support messages, consent preferences, and technical information needed to operate and protect the website. Please provide other applicants’ information only when you are authorised to do so. How we use information We use information to respond to enquiries, manage accounts, prepare and review applications, provide support, maintain payment and refund records, send requested service updates, and protect against fraud or misuse. Information requested for a particular service is used for that service and related support. Service providers and sharing Information may be processed by hosting, payment, email, SMS, and messaging providers as needed to deliver the services you request. When enabled, WhatsApp communications are handled through Meta’s WhatsApp Business Platform. Application information may be shared with the relevant authorities or service partners when required for your requested application. We may disclose information where legally required. We do not sell your personal information. AI guidance and passport scanning Optional AI guidance tools send the assessment criteria you enter, such as nationality, employment, income, destination, and travel history, through OpenRouter to a model provider. Our assessment prompts exclude the contact name, email address, and phone number fields. Avoid entering identifying information into free-text assessment fields. AI guidance is not an official visa decision. Passport scanning runs on our server; uploaded passport images are not sent to the AI guidance provider by that scanning feature. WhatsApp and communication choices Where WhatsApp alerts are enabled, we use your phone number and selected preferences to send updates you have requested or consented to receive. You can withdraw optional messaging consent by contacting us or replying STOP to an enabled WhatsApp conversation. Withdrawing optional alerts does not prevent necessary communication about an existing service request. Cookies and security We use session cookies to keep you signed in and support essential website functions. You can manage cookies in your browser, although disabling them may prevent sign-in. We use HTTPS and authenticated access to protect application documents. No online service can guarantee absolute security; keep your account credentials private. Retention and your choices We retain information needed for your application, service history, payment records, dispute handling, security, and applicable legal obligations. Retention depends on the type of record and its purpose. You can request access, correction, withdrawal of optional consent, or deletion, subject to applicable requirements. Some records may need to be retained for an ongoing service or legal obligation. Data deletion and privacy requests Use the contact form linked below and begin your message with “Privacy request” or “Data deletion request”. Include the email address associated with your account and, if relevant, your application reference. We may verify your identity before acting on the request and explain any information that must be retained. Do not include passwords, payment card details, or passport scans in an initial enquiry. For a child’s application, a parent or authorised guardian should make the request. Changes and contact We may update this policy as our services change. The date and version on this page identify the current website policy. Contact us using the website contact form for privacy questions or complaints.